About me
I’m a technical writer with seven years of writing and editing experience in the ecommerce, healthcare, cybersecurity, and finance industries.
I’ve worked with software developers and other writers on large and small teams as both the principal author and co-author for multiple SaaS products.
Skills
Content
- Customer communications
- Incident communications
- Knowledge bases / help centers
- Release notes
- Product documentation
- Spanish and Portuguese to English translations
- User guides
Tools
- Adobe Creative Suite
- Content management systems (Author-It, MadCap Flare, Oracle CX, WordPress)
- GitHub
- Google Workspace
- HTML/CSS
- Jira
- JSON
- Knowledge management tools (GitBook, Notion, SharePoint)
- Markdown
- Microsoft 365
- Statuspage
- XML
- YAML